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I see the message Printer is Offline when I try to print with a wireless connection in Windows. What should I do?

• This problem can be caused by your printer, computer, or wireless network. Do the following:

  1. To determine if the printer can print without a computer, print a nozzle check pattern. See these instructions.
     • If you can print a nozzle check pattern, go to the next step.
     • If you can’t print a nozzle check pattern, check the product for errors and clear them. See these instructions. Try printing a nozzle check pattern again. If you can print, go to the next step. Otherwise, contact Epson Support.
  2. Delete any pending print job(s) from the Epson print queue and try printing again. If you can print, you’re done, and you can skip the remaining steps. Otherwise, go to the next step.
  3. Check your product’s Wi-Fi indicator and do one of the following:
     • If a wireless connection is established, unplug your router’s power cord from the power outlet, wait a brief period, plug it back in, and then try to print. If you can print, you’re done. The problem was resolved by initializing your router. If you can’t print, restart your computer and try printing again. If these steps do not resolve your problem, contact Epson support.

       Note: You may need to re-establish the connection for the other devices on your network after you initialize your router.

     • If a wireless connection is not established, follow the instructions in the Reinstall the Product Software section below.

  Reinstall the Product Software

  1. Reset your product’s network settings. See these instructions.
  2. Turn off the product and disconnect any interface cables.
  3. Do one of the following:
     • Windows 10: Click and select (Settings) > Network & Internet > Windows Firewall. Disable the firewall.
     • Windows 8.x: Navigate to the Apps screen and select Control Panel > Windows Firewall. Disable the firewall.
     • Windows (other versions): Select or Start > Control Panel > System and Security > Windows Firewall. Disable the firewall.

     If you have other firewall software enabled, you need to disable it also. If you don’t know how to disable it, contact your firewall provider for help.

     Note: This step is needed to install the product’s software and complete the wireless setup. Remember to enable your firewall software after you complete the wireless setup.

  4. Uninstall your product’s software. See these instructions.
  5. Unplug your router’s power cord from the power outlet, wait a brief period, and then plug it back in.

     Note: You may need to re-establish the connection for the other devices on your network.

  6. Download and install the Drivers and Utilities Combo Package from the Downloads tab on the product’s support page. Open the file you downloaded and follow the on-screen instructions to install the software.

     Note: After you complete the wireless setup, turn your firewall back on.

  If this does not solve the problem, contact Epson Support.

Published:  Dec 21, 2017
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How do I replace the ink cartridges?

• Make sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones.

  Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability.

  1. Turn on your product.
  2. Lift up the scanner unit.

     Caution: Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.

  3. Open the cartridge cover.

     Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it.

     Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink cartridges out of the reach of children.

  4. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it.
  5. Gently shake the new cartridge four or five times as shown. Then remove the cartridge from the package.

     Caution: Do not remove any labels or seals, or ink will leak. Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print.

  6. Remove only the yellow tape.
  7. Insert the new cartridge into the holder and push it down until it clicks into place.
  8. Close the cartridge cover and push it down until it clicks into place.
  9. Lower the scanner unit.

     Caution: If you see a message that an ink cartridge is installed incorrectly, lift up the scanner unit, open the cartridge cover, and press the ink cartridge down until it clicks into place. Then close the cartridge cover.

     The product starts charging the ink. This takes a few minutes. When you see a completion message on the LCD screen, ink replacement is complete.

  Note: Do not turn off the product while charging or you will waste ink.

  Caution: If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink cartridges with the label facing up; do not store cartridges upside-down.

  Related conceptsPurchase Epson Ink Cartridges and Maintenance Box

Published:  Nov 16, 2017
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